Privacy Policy
Effective Date: 2/6/2025
Introduction
Welcome to EC House Cleaning (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://echousecleaning.com (the “Website”).
By using our Website, you consent to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Website.
1. Information We Collect
We collect various types of information when you visit or interact with our Website, including:
a. Personal Information:
- Name
- Email address
- Phone number
- Mailing address
- Mobile phone number (for SMS messaging service)
- Payment information (processed securely by third-party payment processors)
b. Non-Personal Information:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our Website
- Referring website or source
c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve your experience on our Website. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our cleaning services
- To process bookings and payments
- To communicate with you regarding inquiries, bookings, or customer support
- To improve our Website and user experience
- To send promotional emails and special offers (you may opt out at any time)
- To comply with legal obligations
- SMS Messaging Service: We use your mobile phone number to send appointment confirmations, reminders, and responses to general inquiries.
3. SMS Messaging Terms
By opting into our SMS messaging service, you agree to the following terms:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. This information is collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: Your data is used solely for responses to general questions and to schedule/confirm appointments.
- Data Security: We implement secure storage measures to prevent unauthorized access to your information.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- Message and Data Rates: MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Message Frequency: Messages are recurring, and frequency varies.
- Contact Information: You can contact EC House Cleaning at (508) 441-3631 or hello@echousecleaning.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP to hello@echousecleaning.com or to (508) 441-3631. After unsubscribing, you will receive a final SMS confirming your unsubscription, and we will remove your number from our list within 24 hours.
- HELP Command: If you need assistance, you can send HELP, and you will receive a message including our phone number, email, and website.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. EC House Cleaning will not sell, rent, or share collected mobile numbers.
4. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with third parties in the following situations:
- Service Providers: We may share information with third-party service providers who assist in payment processing, customer support, and website analytics.
- Legal Requirements: If required by law or in response to legal processes, we may disclose your information.
- Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new entity.
5. Data Security
We implement appropriate security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Disable cookies through your browser settings
- Request a copy of your personal data (subject to verification)
To exercise these rights, please contact us at hello@echousecleaning.com.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.
8. Children’s Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@echousecleaning.com
- Phone: (508) 441-3631
Thank you for trusting EC House Cleaning with your information. Your privacy is important to us.