10 Key Questions to Ask House Cleaner Before Hiring

Have you ever found yourself overwhelmed by a sea of household chores, scanning through job ads, and wondering which questions to ask a house cleaner before hiring? You’re not alone.

Choosing the right cleaning service involves much more than finding someone who can wield a mop and bucket. It’s about partnering with professionals who prioritize your health, and environment, while also respecting the sanctity of your home.

We get how tough it can be to squeeze in a thorough cleaning with your busy schedule. And we understand, that letting someone else take care of your home can be a bit stressful. That’s where we step in – at E.C. House Cleaning Services in Massachusetts, we’ve got you covered.

Questions to Ask House Cleaner

  1. What is your experience and qualifications?
  2. Are you insured and bonded?
  3. Do you conduct background checks on your cleaners?
  4. What cleaning products do you use?
  5. Can you provide references?
  6. What is your pricing structure?
  7. What services do you offer?
  8. How do you handle cancellations and rescheduling?
  9. Do you offer a satisfaction guarantee?
  10. How do you ensure consistency in cleaning?

Questions to ask house cleaner infographic - hiring house cleaners questions - cleaning company

These questions not only address your basic needs of cleanliness and cost but also dive into the crucial aspects of reliability, eco-friendliness, and security.

As we go forward, we’ll unpack each question’s importance and explain how, as a professional agency, we’ve tailored our answers to ensure your peace of mind. Here’s to a home that’s not just clean, but also a haven of safety, health, and happiness!

Question 1: What is Your Experience and Qualifications?

questions to ask house cleaner

When considering a house cleaner, the first question to ask should concern their experience and qualifications. House cleaning is more than just tidying up; it’s about understanding the different materials in your home, knowing the appropriate cleaning products to use, and being able to work efficiently and effectively.

Experience and qualifications in house cleaning can give you peace of mind, knowing that the cleaner is skilled in their work and can handle any cleaning job or challenge. It’s beneficial to hire a cleaner with substantial experience in the industry.

Moreover, a cleaner with qualifications, such as training or certification in house cleaning, demonstrates their commitment to their profession and their competence in the field.

In the next section, we’ll discuss the importance of insurance and bonding in house cleaning.

Question 2: Are You Insured and Bonded?


When hiring a house cleaner, it’s crucial to know if they are insured and bonded. This is one of those essential questions to ask a potential cleaner that should not be overlooked. But why is this important?

Insurance and bonding protect both the house cleaner and the homeowner in case of any accidental damages or injuries that might occur during the cleaning process. If a cleaner accidentally breaks a valuable item in your home or gets injured while cleaning your property, their insurance coverage will take care of the costs.

At E.C. House Cleaning, we want to provide our clients with peace of mind. That’s why we’re fully insured and bonded, protecting both us and our clients from any unexpected occurrences. With us, you can rest easy knowing that your home is in safe and responsible hands.

In the next question, we will discuss the importance of background checks on house cleaners too, another essential aspect you need to consider when hiring a house cleaning service that is the right fit.

Question 3: Do You Conduct Background Checks on Your Cleaners?

When welcoming a cleaning service into your home, it’s crucial to know that you can trust them around your personal belongings. This aspect of security and trust is a key factor to consider when evaluating prospective house cleaners.

In most cases, background checks are a standard procedure that reputable; cleaning companies and services, like ours, carry out on all their cleaners. They help to ensure the potential cleaners who are dependable, trustworthy, and have no history of criminal activity. This not only protects you and your property, but also guarantees that we will send a cleaning professional who respects your space and belongings; we will never send just anyone into your home.

In the next section, we will discuss the cleaning equipment we use, which is another vital aspect to consider when hiring a cleaning service.

Question 4: What Cleaning Products Do You Use?

own cleaning products

When considering questions to ask house cleaning company, it’s crucial to inquire about the type of cleaning products they use.

This is especially important if you have concerns about the environmental impact of cleaning supplies, or if you have family members or pets with allergies. Some cleaning products can contain harsh chemicals that can be harmful to both people and pets, and detrimental to the environment.

At E.C. House Cleaning, we understand these concerns and prioritize the use of safe and eco-friendly cleaning products. We believe that a clean home shouldn’t come at the cost of your family’s health or the well-being of our planet.

E.C. House Cleaning’s Commitment to Safe, Eco Friendly, and Pet Friendly Cleaning Service

A key part of our mission is to ensure the well-being of our clients and their pets. So, when you’re thinking of questions to ask house cleaner, don’t forget to ask about their cleaning products. By doing so, you’re not just hiring a cleaner to save time – you’re investing in the health and safety of your home.

We’re committed to creating a healthy and safe environment for you, your family, and your pets. That’s why we exclusively use our own cleaning products that are safe for everyone in your household, including our furry friends. As Eliana Coca, our expert at E.C. House Cleaning, often emphasizes,

it’s not just about cleaning—it’s about creating a safe and healthy environment for everyone in the household.

Wondering if there are house cleaning services in Massachusetts that care about their environmental impact? E.C. House Cleaning has a core mission to invest within their client’s health and safety of their homes and businesses.

Question 5: Can You Provide References?


An essential part of your evaluation process should involve asking for references. As Apartment Therapy suggests, this is a crucial question to ask house cleaner candidates, regardless of their experience level. References can provide firsthand accounts of the potential cleaner’s reliability, professionalism, and quality of work.

Even if a cleaner hasn’t been in the business for long, they may still be able to provide testimonials from friends, family, or past customers. As Apartment Therapy points out, everyone starts somewhere. You might find that a less experienced cleaner is more eager to go the extra mile to impress their clients.

At E.C. House Cleaning, we understand the importance of trust and reliability when inviting someone into your home. That’s why we’re more than willing to provide references from our satisfied customers. In fact, we’re proud to share testimonials from our clients who have trusted us to keep their homes clean and healthy for over 20 years.

Question 6: What is Your Pricing Structure?

Understanding how a cleaning service charges for their work is crucial. Knowing how much your house cleaner charges and what factors influence the cost will help you budget more accurately and avoid any unpleasant surprises when the bill comes.

Cleaning services can charge based on different factors. Some may offer a flat rate depending on the size of your house, while others may prefer to charge by the hour.

For example, the cost can also vary depending on the frequency of the cleaning — weekly, bi-weekly, or monthly. Some services may even offer discounts for regular cleaning schedules.

How We Handle Pricing at E.C. House Cleaning

At E.C. House Cleaning, we believe in transparency and fairness when it comes to pricing. We provide free in-home estimates to give you an accurate quote that reflects the size of your home and the additional tasks you may want completed.

We also believe in rewarding our loyal customers. That’s why we typically charge less for homes that are cleaned on a regular schedule. The reasoning is simple: it’s much easier (and quicker) to pay someone to clean a well-maintained home. Lastly, we offer multiple payment options for our clients’ convenience, including payment through apps like PayPal.

It’s not just about finding the cheapest service, but the one that offers the best value for your money. And at E.C. House Cleaning, we strive to provide top-quality cleaning services that offer the best value for our clients.

Question 7: What Services Do You Offer?


When hiring a cleaning service, it’s crucial to understand the range of services they provide. Different cleaning companies offer various services, and not all may suit your specific needs.

Asking this question will give you an idea of what to expect and help you decide if the cleaning company you can cater to your requirements.

At E.C. House Cleaning, we offer a wide array of services to accommodate different cleaning needs. For homeowners, for example, we understand that maintaining a clean living environment is essential for your family’s health and well-being. That’s why we offer comprehensive residential cleaning services, including bi-weekly house cleaning and deep cleaning services.

On the other hand, for businesses, we offer commercial cleaning services to ensure your workspace is conducive for productivity and leaves a good impression on your employees and clients. We also offer specialized services like post-construction cleaning and move-in/move-out cleaning to cater to specific business needs.

By providing a broad spectrum of services, we aim to be your one-stop solution for all your cleaning needs. So, no matter what your cleaning requirements are, we have you covered.

Question 8: How Do You Handle Cancellations and Rescheduling?


Looking for tips on how to handle cancellations and rescheduling?

Just like the unpredictable weather in Massachusetts, life too can throw some unexpected curves. You might need to reschedule a cleaning appointment due to a surprise visitor or cancel it because of an urgent meeting. That’s why it’s important to ask your house cleaner about their cancellation policy.

The Value of a Flexible Cancellation and Rescheduling Policy

A house cleaner company’s cancellation and rescheduling policy can significantly impact your experience with their service. A flexible policy ensures you won’t be penalized for unexpected life events and provides you access to the convenience of rescheduling as per your convenience.

It’s also essential to know how far in advance you should cancel a scheduled cleaning and what happens if you cancel at the last minute. As per the Apartment Therapy interview with a professional cleaner, some may charge a fee if you cancel at the very last minute, much like a doctor’s appointment.

Question 9: Do You Offer a Satisfaction Guarantee?


The Value of Assurance in House Cleaning Services

One of the most important questions to ask house cleaner is about their satisfaction guarantee. It’s a safety net that ensures you get the service you pay for. A cleaner’s commitment to stand by their work reflects their confidence in the quality they deliver and their dedication to customer satisfaction.

A satisfaction guarantee also gives you peace of mind that if something isn’t done to your liking, the cleaner will be more than willing to rectify the issue promptly. It’s an assurance that you’re investing your money wisely, and your home’s cleanliness is in capable hands.

Question 10: How Do You Ensure Consistency in Cleaning?

cleaning company

One of the essential questions to ask your house cleaner is “how they ensure consistency in their cleaning.”

A clean home is not just about a one-time deep clean,but rather maintaining a high standard of cleanliness consistently.

Why Consistency Matters

Consistency in cleaning services is crucial for several reasons. A professional cleaning service should provide a consistently high standard of cleanliness, ensuring your home or office is always at its best.

Consistency helps to build trust between you, the company and your cleaner. Knowing that you can count on your cleaner to deliver the same level of service every time gives you peace of mind.

Conclusion: E.C. House Cleaning Services in Massachusetts

Hiring a house cleaner isn’t just about finding someone who can scrub a floor or dust a shelf. It’s about entrusting someone with the health, well-being, and cleanliness of your home or your room or office.

At E.C. House Cleaning, we understand the importance of these important questions.

We provide eco friendly house cleaning services in the Massachusetts area because we believe in contributing to a healthier, sustainable workspace and living environment. We are proud to be part of the green movement in the cleaning industry and strive to reduce our environmental impact while ensuring the highest standards of cleanliness.

Contact us today, if you’re interested in learning more about our services and our commitment to eco-friendly cleaning, we encourage you to visit our residential cleaning and eco friendly office cleaning pages. For a deeper understanding of what to expect when hiring us, you can read our guide on how to prepare for a house cleaner.

Our Content

All content is written by E.C. House Cleaning’s professional staff. We put our expertise in house cleaning services into each piece of content, focusing on providing valuable, accurate, and relevant information. With over 20 years of experience in the Massachusetts and Boston area with a proven track record of house cleaned, dishes, deep cleaning services, tidy, laundry, vacuum and housekeeper expertise, standard cleaning supplies, customer complaints, room eco friendly products, recurring service, regular cleaning service, thorough cleaning of surfaces skills, oven cleaning skills, and home cleaning services and trust for customers as signaled by our hundreds of 5 star reviews, E.C. House Cleaning is an authority on residential and commercial cleaning services.

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